In Nova Systems, the customer is placed at the centre of everything

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help desk nova systems

“Constantly listening to the customer’s needs and expectations becomes the basis for going beyond mere collaboration between partners.

From the open and sincere exchange of ideas, winning projects are born. To make the difference in the market’.

 

Barbara Avesani is the Business Developer at Nova Systems, an IT company specialising in software development for the world of forwarding, transport, customs and logistics, which has BeOne as its flagship Erp solution. A company increasingly oriented towards global markets. This year, Nova Systems, already active with offices in Italy, Spain and France, opened a new office in Malta and crossed an important milestone: 40 years in the industry. “We combine experience and innovation to the customer’s service. The BeOne logistics management software is able to meet every need of freight forwarders and logistics operators, thanks to the work of our Research and Development Centre, which has the aim of accompanying customers’ business growth through the release of functionalities to enhance each of their daily activities,” continues Avesani.

From now on, this is even easier. Nova Systems has introduced a new professional figure, the Customer Success Manager, a trusted interlocutor who pro-actively cultivates dialogue with customers to enable them to make full use of the potential of the BeOne logistics software.
“This establishes a continuous direct line and a relationship of mutual trust, which allows the company to take advantage of the best solutions, to stay one step ahead of the market and thus obtain new business opportunities. We listen to our customers and their needs, analyse them and provide the right tools, always trying to create something unique,” adds Nova Systems’ Business Developer. “The satisfaction of logistics operators and forwarders is our priority. This is why we also offer Help Desk support services structured at several levels, in order to provide a precise and timely response to each of their requests”. Nova Systems’ Help Desk is staffed by a highly qualified multi-lingual team. The service provides timely support to users, wherever they are in the world. In addition to telephone support, the customer receives telematic support, through the opening of a ticket in the reserved area, to keep track of every report and request. The use of tickets also allows Nova Systems to address the request directly to specialised team, reducing intervention times even further.

NovAcademy is also the new chapter in the Nova Systems history of customer relations. “A service that further raises the quality of service and support. The high-level training school was created, principally, with three goals,” concludes Avesani. “Through our webinars we make users autonomous in the use of the BeOne logistics management software. We improve the performance of employees in every sector of the customer’s company and we contribute to streamlining the daily work of users by going straight to the heart of operations and business processes”.

nova systems il cliente è al centro di tutto
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