Freight Networking: The new service presented by Nova Systems

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A conversation with Ivano Avesani, President Nova Systems: introduction of the new Freight Networking service

Logistica Management: How can you describe the effect of the coronavirus emergency on your activities?

Ivano Avesani: The coronavirus emergency has profoundly changed the way companies work, including in the international transport and logistics sector. Faced with this sudden transformation, which is still ongoing, Nova Systems has responded. As a precautionary measure, we adopted smart working for all our employees right from the start. A security measure that has not been reflected in the quality of the service provided. At the same time, we implemented some of our software in the cloud, such as making smart working stations available completely free of charge, to help reduce the social and economic impact of the Coronavirus emergency on companies and their employees.

What are you doing as suppliers to manage your customers’ needs, and what have you had to organise as an industry, from a supply chain perspective?

Thanks to its advanced technologies and high-security processes, which guarantee business continuity, Nova Systems took immediate steps to prepare its national and international customers to work in smart working mode and thus ensure their Business Continuity. The companies’ IT managers were facilitated to easily adopt smart working, thanks to the Client-Server architecture of our BeOne software solution, which allows everyone to work easily on their home PC. In some cases, we have taken over from enterprise IT, supporting users in adopting agile working systems to enable business continuity. Support and advice on our BeOne software solution is always ensured through the use of web meeting platforms. Moreover, since each customer is assigned a reference Project Manager and an Account Manager for each of the company’s activities, we are constantly in touch with our customers’ day-to-day needs.

This is how the ‘Freight Networking’ project was born, which aims to support Nova Systems’ customers in their daily work by making our industry network of relationships and contacts available to companies that are facing difficulties, for example, in finding air carriers, and by being able to connect companies so that they can find a way of consolidating traffic by destination together. Finally, we are organising several training courses on Freight Networking via the web so that our customers’ employees can, in view of the restart, be even better prepared and trained to use new technologies and more agile ways of working. A slow path, but one that can be started immediately to build and grow new skills.

What, thinking about a future return to normality, are the lessons we can draw from this experience? What will remain as a legacy of processes and skills, ready for a future which has proved more unpredictable than ever?

Our company has always been structured in a flexible manner to effectively respond to the market’s demands, thanks also to the adoption of the Pay per Use principle of our offering (our customers can increase or decrease services and the corresponding monthly fee from month to month). We have structured ourselves to manage customer projects on web platforms by sharing files, new product demos, web meetings. We are gaining acceptance from our customers by proposing ICM (Integrated Marketing Communication) services aimed at acquiring new markets, through the commercial application software products of the BeOne software solution preparing for restart.

Risk management and supply chain risk management: what place do these concepts have in your company? How much has this changed since the beginning of the crisis?

Over the past two decades, the evolution of supply chains has generated highly complex, geographically dislocated, and increasingly rapid systems in terms of delivery times. There is no doubt that the current situation will stimulate a different and more conscious approach to the ability to respond to critical issues.

Companies will have to carefully consider the level of risk of mono-supply situations, which are still quite frequent, and instead consider investing in strengthening their network or internalising certain functions: complex and costly processes, but essential to reduce the risk in the event of an emergency.

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